Purchase conditions


Conditions of sale - Private customers

Agreement

These purchase conditions are applicable when Swedish and other applicable law do not prescribe conditions which are in conflict with these. For private customers the Swedish Consumer law and the law of Distance agreement is valid and also a protection for Then back and Then. For more information visit The Swedish Consumer Agency at www.kov.se

Order

In cases when the client is under 18 years of age an approval must be acquired from parents before the purchase is carried out. Order that is done in other persons names without their allowance, or on other ways which lead to Back Then and Then suffering economic damage is reported to the police. Back Then and Then does not take responsibility for any errors in printed text, information or specification on all products occurring in Back Then and Then assortment. All picture information will be seen as illustrations and cannot be guaranteed to reproduce the exact appearance and characteristic.

Terms of payment
certitrade

We use CertiTradeís paying systems (www.certitrade.net), which makes it possible to pay with Visa, MasterCard, Diners and American Express.

VAT is included in all prices. Payment is done against card payment via the Internet.
All sales are valid when the card transaction has been approved. No additional charge is paid for card payment.

Prices


All prices are stated including Swedish sales tax, which currently is 25%.
Payments are made in Swedish Krona (SEK). The shipping fee is 0 SEK if not stated otherwise.
We reserve the right to modify prices at any time.

Delivery and cancellation

Orders received before 12-am on Monday to Thursday will be treated the same day, for delivery within maximum 5 working days. Orders received on Fridays, Saturdays and Sundays will be treated following Monday. Products are delivered by "Posten" (Swedish post-office). If the customer considers that the delivery is taking to long and no longer wants the product, it is the customerís responsibility to cancel the delivery in accordance to Back Then and Then purchase conditions. Cancellation after the order had been sent is not possible. Cancellation of custom-made orders is not possible.

Cancellation is not valid until Back Then and Then confirms it by e-mail.

We can not deliver products that have gone out of stock. If we can not deliver a certain product, we will notify you by e-mail.

For now, our shipping and delivery is within Sweden.

Not living in Sweden;

We can still help you. Send in your order to inf@nagano.nu and we will contact you.

Complaint conditions and returns

We recommend the customer to control the products at arrival, see if the order is correct and without damage. If you have a complaint on a product, please contact Back Then and Then on phone +46 (0)31 130589 or by e-mail inf@nagano.nu and declare the order-id and the cause of the complaint.

Handle defect products with care when returning them to Back Then and Then. It is important that a returned product does not get damaged. If the damage is proven to be Back Then and Thenís fault, you have the right to get your full money back guarantee including shipping cost.

Private customers have the right to regret the purchase within 14 days according to the law of distance agreement. To return a purchase is only possible when the product is in its original packaging and conditions. The product must not been used. If you want to return a product, please contact Back Then and Then to get a RN (return number). The return cargo is paid by the customer.

Special made and ordered products are not possible to return or change. If a product gets damaged in the transport you have to contact Back Then and Then within 5 days for information.

Not paid consignment

If a consignment is not paid for and the parcel is returned to Then back and Then, a fee of 250 SEK + VAT will be charged to cover Then back and Thenís costs for cargo and administration.

Transport damaged goods

If a product gets damaged in the transport, either the damage is visible or not, it must be reported immediately to the transporter (usually Posten +4620-340 340) and nevertheless within maximum 7 days.

Force Majeure

Occurrences like war, nature catastrophes, decisions from government and other comparable causes outside Then back and Thenís control, which couldnít be foreseen, will assign to force majeure. Which means Back Then and Then will not be responsible from commitment to fulfill orders.

Security

We will under no circumstances pass on your personal information to any party. This also goes for e-mail addresses.

Caveat

We reserve the rights against faults in price lists and website content.

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